General
I have forgotten my password.
On the Centroid Online login page (where you normally login), click the 'forgotten password' link. Enter your user name in the box, then enter the answer to your memorable question and and click 'Submit'. The system will reset your password and send an e-mail to your e-mail account.
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I haven't received my email
If you are an AOL member then your emails may have been re-directed into the 'junk' folder. If you are not an AOL member you may find then your email service provider has also blocked or moved the email into a similar area. If this is not the case please contact customer services.
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Can I use the site with browsers such as Internet Explorer, Netscape, Mozilla, etc. And on a Mac?
Currently we develop, test and support Microsoft Internet Explorer 7+ and Firefox Mozzila 3+ running on Microsoft Windows. If you use another browser or Internet Explorer on a Mac then you may experience problems. Full browser compatibility is coming soon.
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Buying Products
What does the Shopping Basket display?
The Shopping Basket displays your order summary along with the total price including any delivery charges (if applicable).
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Your Account
I've registered but when I login, nothing happens.
Once you have registered, you are sent an e-mail which contains an activation link. Open this e-mail, click on the activation link and then login.
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How do I change my password?
Click 'My Account' at the top right. At the bottom of the page, enter the new password in the 'New Password' and 'Confirm Password' boxes and then click 'Change Password'. A confirmation message appears.
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Customer Support
How can I contact the customer support team?
For order enquiries, please contact us via:
e-mail: support@centroidonline.com
telephone: +44 (0)1753 630202 (Mon-Fri, 09:00 to 17:30 GMT)
For payment enquiries, please contact us via:
e-mail: support@centroidonline.com
telephone: +44 (0)1753 630202 (Mon-Fri, 09:00 to 17:30 GMT)
We endeavour to respond to all email enquiries within three working days. Please describe the problem in as much detail as possible, and remember to include your name and details of how to contact you.
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